From the systems your team uses to the experiences your customers see. Concept illustrations of what we can build together.
The examples below are planning scenarios, not client case studies. They show how customer-facing tools and internal systems can fit together when a project calls for it.
A visitor finds a service on your website and gets in touch. Think about which details are needed, who receives the enquiry and how your team records the next action. The website is only the first part of that journey.
An order or counter sale creates work beyond checkout. Consider product options, stock changes, fulfilment and the records staff need. Connections between POS, e-commerce and ERP depend on the systems and access available.
An internal request may pass through several people. Map who creates it, who reviews it, what changes its status and who needs to see the result. A custom workflow can be scoped around those responsibilities.
Identify where customer, product and transaction information is created and maintained. Agreeing on the source of each record helps avoid conflicting versions when systems exchange data.
Available APIs, access permissions, data formats and the rules of the existing platform all matter. Compatibility and the way failures are handled need to be reviewed before a connection is promised.
That depends on the dependencies. A useful planning exercise is to separate what must work together on day one from improvements that can be considered later.
